Frequently Asked Questions?
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How much do vending machines cost?
Dropfoods provides all vending machines and services for free. The machines are installed, stocked with products and serviced/maintained all at no cost to you.
Do I need to do anything?
We take care of everything. Dropfoods understands that your time is very important. Leave the vending to us.
What are the requirements to place a snack machine?
Snacks have a short shelf life. It is important that the snack machine does enough volume so the products do not spoil. Dropfoods requires a business have at least 75 employees before we install a snack vending machine.
What do the vending machines look like?
Dropfoods offers vending machines in various sizes that fit most locations. All vending machines are attractive and top–of–the–line models.
What sizes of vending machines are available?
The most standard vending machine measures 72'H x 39'W x 33'D. However, if the machine is going to be placed inside an enclosure it is best to allow for 80'H x 45'W x 40'D. These dimensions take in consideration the space for the door opening as well as room in the back of the machine for the plug–in and the need for air movement for the compressor.
Where should you install or place your vending machine?
The specific locations may vary depending on the type of business you have, but the goal is always the same: place the beverage machines in locations that will receive the most foot traffic and in areas that will be the most profitable. When you sign up for Dropfoods, we will send out a representative to survey your business. Our vending service professional will determine the best locations and how many vending machines should be installed.
How long does it take to install the vending machine and what is the process?
It takes about 15 business days to have your vending machine installed and filled. Dropfoods process for vending machine installation is simple and seamless.
- Step 1:Contact us via the online form
- Step 2:Dropfoods will contact you to schedule an appointment for our representative to come meet with you.
- Step 3:A representative will meet with you and determine the best location at your business to place a vending machine, verify that you have the correct electrical outlets and review product selection with you.
- Step 4:The vending machines will be delivered shortly after they are ordered.
How do you deal with repair and refill issues?
A variety of things can go wrong with vending machines. Dropfoods is always prepared for the worst–case scenario. We have a staff of vending service specialists on call to assist you and make sure your vending machines are always functioning properly. We take proactive preventative measures to ensure that your vending machines are working year round. Any time a vending machine is broken or runs empty–revenue is being lost. That's why it is important to have a service department that is well managed, detail oriented and willing to do the follow up necessary to correct any problems that may arise. Please contact us if you experience a problem with your vending machine. We are available on a 24/7 basis through our website. When you contact us, your service order is logged into our database. We can have your issue corrected within 2–3 business days and we will follow up with you to make sure that your service order was corrected.
What if someone loses money in the vending machine?
Dropfoods will reimburse any money that is lost in the vending machine. Refunds are mailed out within 48 hours of receipt.
What if my vending machine is vandalized?
Vending machine vandalism can happen and is usually a temporary situation. Choosing the best location for the vending machines can prevent vandalism. Dropfoods prefers indoor vending machine placements. Since indoor locations are better monitored, there is a significantly less likelihood of a vending machine being vandalized at an indoor location. If your machine is vandalized, you will not be held responsible for any damaged equipment or lost money. Dropfoods reserves the right to remove vending machines if vandalism continues to be an issue. Before we place a new vending machine at your property we would ask that you find a better location or take steps to correct the problem.
What happens if I need to move my vending machine?
In some cases, vending machines may need to be moved for building renovations. Whatever the circumstance, we ask that you notify us of a vending machine move as soon as you can. Please contact us at least 20 days in advance of the date you need to have the vending machine moved.
How often should the vending machines be refilled?
Vending machines should always have snacks to vend. Anytime a vending machine runs empty, money is lost. Many vending companies place their vending machines on a generic refill schedule that is not adequate. The usage on every vending machine fluctuates throughout the seasons. The most important season in vending is the summer. If the vending machines are not on the correct refill schedule for the summer, much of the year's revenue will be lost. At Dropfoods we understand that no two locations are the same and that each vending machine deserves our individual attention. We cater the refill scheduling of each vending machine to meet the needs of your business.
What are the electrical requirements for a machine?
Most commercial grade three prong outlets will be acceptable to power a vending machine. Power consumption tends to run about 3.1 - 4.4 kWh/day for the lighting and 3.5 - 4 kWh/day for the refrigeration. The power consumption can vary depending on if the machine is placed outside or other extreme environment.
What products should go in the machine?
It is very important that the correct vending machine products are placed in the machine. Dropfoods will work with you to make sure that you have the product selection that suits your business the best.
What if I have a question that is not in the FAQ?
If you need more information, contact us through our online form and we will contact you shortly.